Refund policy

RETURN & REFUND POLICY Effective as of: June 14, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in its original, unused condition with all original packaging intact. You'll also need your receipt or proof of purchase. We reserve the right to refuse any return that does not meet these criteria.

Non-Returnable Items The following items cannot be returned:

  • Opened coffee or tea products
  • Perishable or custom/special-order items
  • Clearance, final sale, or personal care items
  • Hazardous materials or flammable liquids
  • Gift cards
  • Sale items

How to Start a Return Contact us at bestcoffeeandteas@gmail.com with your order number and reason for return to receive a return authorization. Please send returns to 1817 104th Street Lot 58, Pleasant Prairie, WI 53158 Items sent back without authorization may not be accepted.

Return Shipping

  • Items damaged or sent in error: we provide a prepaid return label
  • All other returns: return shipping is the customer's responsibility

Damages & Issues Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery at bestcoffeeandteas@gmail.com with a photo and we'll make it right.

Exchanges We do not offer direct exchanges. To get a different item, return your original purchase and place a new order once the return is accepted.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund. If 15 business days have passed since approval, contact us at bestcoffeeandteas@gmail.com.

European Union Orders If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused and in original packaging with proof of purchase.

Questions? Contact us at bestcoffeeandteas@gmail.com — we respond within 1-2 business days.